APEX CARE SERVICES
Transforming Lives, Building Independence
FAQs
Q
A
1. What is Apex Care's primary focus?
Apex Care is dedicated to providing housing and comprehensive support for individuals with complex care needs, focusing on transitioning from institutional settings to independent living environments.
Q
A
What is Apex Care's primary focus?
Apex Care is dedicated to providing housing and comprehensive support for individuals with complex care needs, focusing on transitioning from institutional settings to independent living environments.
Q
A
What is Apex Care's primary focus?
Apex Care is dedicated to providing housing and comprehensive support for individuals with complex care needs, focusing on transitioning from institutional settings to independent living environments.
Q
A
What is Apex Care's primary focus?
Apex Care is dedicated to providing housing and comprehensive support for individuals with complex care needs, focusing on transitioning from institutional settings to independent living environments.
Q
A
1. What is Apex Care's primary focus?
Apex Care is dedicated to providing housing and comprehensive support for individuals with complex care needs, focusing on transitioning from institutional settings to independent living environments.
Q
A
2. What services does Apex Care offer?
We offer a variety of services, including Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), Medium-Term Accommodation (MTA), Short-Term Accommodation (STA), and emergency housing solutions.
Q
A
How does the in-house therapy and nursing team support residents?
Our in-house therapy and nursing team provides continuous support, ensuring individualized care plans are followed and health needs are met promptly.
Q
A
What is the NDIS and how does it function?
The National Disability Insurance Scheme (NDIS) is an Australian program that provides funding for individuals with disabilities to access services and support based on their personal needs.
Q
A
3. How does the in-house therapy and nursing team support residents?
Our in-house therapy and nursing team provides continuous support, ensuring individualized care plans are followed and health needs are met promptly.
Q
A
4. What is the NDIS and how does it function?
The National Disability Insurance Scheme (NDIS) is an Australian program that provides funding for individuals with disabilities to access services and support based on their personal needs.
Q
A
5. How can Apex Care assist with navigating the NDIS?
We help participants understand and access their NDIS funding to ensure they receive the necessary support and services.
Q
A
6. How do I apply for support services with Apex Care?
You can contact our team via our website or phone to discuss your needs and start the application process.
Q
A
7. What happens in case of an emergency?
Our rapid response team provides emergency accommodation and support within 72 hours, ensuring participant safety and well-being.
Q
A
8. What should I do if I have a concern or complaint?
Concerns and complaints can be submitted through our website, over the phone, or in person. We address all feedback seriously and aim for quick resolutions.
Q
A
9. How does Apex Care ensure culturally sensitive services?
We prioritize cultural respect and inclusivity, with staff trained in cultural sensitivity to support diverse backgrounds respectfully.
Q
A
10. Can I visit the facilities before making a decision?
Yes, we encourage visits to our facilities for participants and their families to gain a better understanding of the environment and services.
Q
A
11. What does the onboarding process involve?
The onboarding process includes a detailed initial assessment, crafting of a personalized care plan, and gradual integration into our services.
Q
A
12. How does Apex Care support participants who have been institutionalized long-term?
We focus on a transition-style practice, providing individualized support to help participants adapt to independent living.
Q
A
13. What are the benefits of SIL housing at Apex Care?
SIL housing provides a supportive environment that promotes independence, with 24/7 assistance and in-house therapy to meet participants' needs.
Q
A
14. Are Apex Care staff trained for behavioral support?
Yes, our staff are well-trained in behavioral support to ensure participants receive specialized care when needed.
Q
A
15. Can I choose who I live with in shared accommodations?
We aim to match participants with compatible housemates to ensure a harmonious living arrangement.
Q
A
16. What is the difference between SDA and SIL?
SDA homes are designed for high support needs, whereas SIL provides support in shared or individual living arrangements for everyday activities.
​
Q
A
17. How flexible are the support plans at Apex Care?
Our support plans are highly adaptable and regularly reviewed to meet the evolving needs of participants.
Q
A
18. Do you offer programs for community participation?
Yes, we provide programs to encourage community engagement and skill development for our participants.
Q
A
19. How can I provide feedback on Apex Care services?
Feedback can be submitted through our online portal, via phone, or during visits.
Q
A
20. What support is available for families of participants?
We offer extensive resources and support for families to assist them in understanding and participating in their loved one's care journey. Our focus is on creating a secure and engaging environment for all involved.